Work Timeline

• Incomm, Serve

  April 2018 - Current
  

  Serve is a prepaid technology platform, offering flexibilty and a range of features, including remote check capture, BillPay, P2P transactions, card processing capabilities (POS/ATM), and other powerful, integrated features.

  Software Engineer III (2019-Present)

  • Full-stack software engineering for customer facing products on our expanding financial platform. This includes work on our React site (Javascript), several new APIs, and building tools to support development and testing.
  • Identifying and implementing features for the product and tools for our development to elevate the product and make our lives easier.
  • Participation in all of the usual scrum ceremonies while remaining flexible and switching to kanban for several short-deadline, high-importance projects.
  • Experience in improving or replacing existing WCF applications with modern restful API's built off of .Net Core, or more recently, .Net 6/8 in C#.

  Software QA Engineer II (2018-2019)

  Serve is a prepaid technology platform, offering flexibilty and a range of features, including remote check capture, BillPay, P2P transactions, card processing capabilities (POS/ATM), and other powerful, integrated features.

  • Building tools and performing DevOps work to assist with transition from American Express to Incomm.
  • Analyzing user stories and working with developers to identify key business flows, edge cases, and translating that into functional tests (C#, utilizing in-house libraries provided through NuGet, developing utilities for tests to manage and consume test data and perform helpful functions).
• Valpak (Cox Target Media)

  February 2016 - April 2018
  

  Valpak is a leader in the direct marketing business with franchises across the US. While a large chunk of the business is in the Blue Envelope, Valpak also has some impressive digital tools for customers and franchisees.

  Software Engineer

  Software engineer primarily focused on .Net, Javascript, Python, SQL, and driving quality assurance practices.

  • Delivering test harness written in Python using Flask.
  • Working with stakeholders to build easy to use, quality software.
  • Using .NET (C#), Knockout.js, Bootstrap, Stored Procs, and Javascript to build a MVC/MVVM webapp designed to be our new solo mailing campaign management portal.
  • Preparing for sales transformation using Salesforce.
  • Continuing team's QA practices.

  Senior Quality Assurance Analyst (Feb '16 to June '17)

  As the QA Analyst for the Postal Affairs and Marketing Research scrum team, I am responsible for ensuring quality in several business-critical components.

  • Ground-up design and creation of UI automation for franchise sales tool which required use of Selenium Web Driver, Eclipse IDE, GIT, and a custom framework which included using JUnit.
  • Interviewing SME's and documenting information on internal Wiki site.
  • Using JSON to query Mongo DB for testing.
  • Using SQL to query Sybase ASE DB.
  • Establishing QA procedures and standards for the team
  • Building applications to assist with manual testing (in Python)
• American Express Serve

  March 2011 - February 2016
  

  American Express Serve, or Serve, is a part of the Enterprise Growth organization at American Express. Initially, Serve is a prepaid card with new and exciting features, using cutting-edge technology, to bring an excellent service to the underbanked. Since 2011, Serve has expanded and has partnerships with Wal-Mart and Target for their prepaid cards as well (Bluebird and Prepaid Red Card, respectively).

  Serve is a payments platform for P2P payments as well as working like a traditional prepaid card for POS purchases,with the ability to perform ATM withdrawals.

  QA Analyst/Lead St.Petersburg, FL March 2012 - February 2016

  As a QA Analyst and a Lead QA Analyst, my focus was primarily on the feature and regression testing in our QA and UAT environments,including back-end testing (Database,integrations,batch processes, settlement files), and front-end testing.

  • Pre-agile, I created and maintained QA regression suites in Excel and Microsoft Test Manager based off of requirements (BRD and FRD, as well as Wireframes)
  • Ticket management via JIRA (pre-agile) and TFS (pre-agile and agile). As a QA analyst, I created defects, worked with developers to deliver a fix, and retested/closed the defects. As QA Lead, I also triage and manage the E2E life of the defect.
  • Acted as liaison between GPOTCOE (American Express) and our QA group during the Bluebird project.
  • QA Lead, leading a team of 2 - 7 (mixed onshore and offshore) in various projects.
  • Took over a project that was behind schedule and brought it back on track by ensuring our policies and procedures were adhered to, and that my team was motivated and clear on our objectives.
  • Lead an updated Sharepoint initiative to improve internal and external communication. Provided vision for a new Sharepoint and then built it out with our Sharepoint services team.
  • Taking part in product improvement programs such as "Walk. Talk. Chalk", an initiative in which employees can volunteer to live in our customer's shoes for a short time to better understand how we can tailor our product to suit the needs of the market. My entry into this activity received recognition by leadership.
  • Supporting and then leading Softcard, one of the most ambitious projects at Serve, collaboration between multiple third parties with incredibly complicated testing initiatives that spanned multiple teams and platforms. The success of the project in question lead to a significant boost in customer acquisition. This testing required testing POS, UI (Web and Mobile), and Settlement.
  • Lead QA/QG CoP
  • Member of the "Fun Committee".
  • Production Release Lead - Lead a team of 5-7 during production releases at 5 AM. Responsible for assembling the team, creating the tests and assignments, following the release schedule and providing oral and written reports during and after testing, as well as keeping the team on track and on schedule through the release.
  • HSM Key Custodian: As a key custodian, I provided physical access to our secured area, controlled and inventoried our LMK's, ZPK's, CSCK's, and ZMK's.
• American Express Serve

  March 2011 - February 2016
  

  EUT Analyst St. Petersburg, FL March 2011 - March 2012

  As an EUT Analyst, I tested the Serve product prior to our soft production launch in late March.

  • I created test suites based off of requirements in Word and performed tests in our UAT and Production environments.
  • I was responsible for maintaining and updating a portion of our test suite library.
  • I initiated a team within our department dedicated to providing insight to the product and providing suggestions to management on how we thought we could enhance the product.
  • Reviewed Market feedback and channeled concerns to marketing, and verified customer-reported issues.
  • I supported our automation efforts and received some rudimentary automation training in HP QTP, where I primarily made updates to test conditions and modifying certain aspects of the code (VBS) to enhance and customize the automation. I also ran the completed automation in production,by using a batch run tool.
  • Prepared automation demos for the President of the company.